Return & Refund Policy

At Optimum Fusion, your satisfaction matters to us. If something is not right with your order, we are here to help. This policy explains when and how you can return items and receive a refund. It applies to orders placed and delivered within the United Arab Emirates.

1. Return window

You may request a return within 14 days of receiving your order, provided the item meets the eligibility criteria below. Requests made after this period may not be accepted.

2. Eligibility criteria

To be eligible for a return, your item must be:

●      Unused, unopened and with all seals intact

●      In its original, undamaged packaging

●      Accompanied by a valid proof of purchase, such as your order number or receipt

As our products are consumable health and nutrition supplements, we are unable to accept returns of any item that has been opened, used or had its seal broken, unless it arrived faulty, damaged or incorrect. This is to protect the health and safety of all our customers.

3. Non-returnable items

●      Opened, used or unsealed supplements

●      Clearance and final-sale items

●      Free gifts and promotional items

4. Damaged, faulty or incorrect items

Please inspect your order on delivery. If you receive an item that is damaged, faulty or not what you ordered, contact us within 48 hours of receiving it, with your order number and photos of the item. We will arrange a replacement or a full refund, including any delivery charges, at no cost to you.

5. How to start a return

●      Contact our team at info@optimumfusion.ae or via WhatsApp within the return window

●      Provide your order number and a brief description of the issue, with photos where relevant

●      Our team will confirm whether your item is eligible and guide you through the next steps

●      Once approved, we will arrange collection or provide return instructions

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed to your original payment method. Please allow up to 14 working days for the refund to appear, depending on your bank or payment provider.

For orders paid by Cash on Delivery, refunds are issued as store credit or by bank transfer, for which we will request your bank details.

7. Return charges

Where a return is due to a fault on our side — such as a damaged, faulty or incorrect item — we cover the full cost. For returns due to a change of mind, a return or restocking fee may apply, and any original delivery charge is non-refundable. Any applicable charges will be confirmed to you before the return is processed.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can usually cancel and refund an order in full provided it has not yet been dispatched. Once an order has been dispatched, our standard return process applies.

9. Contact us

For any questions about returns or refunds, contact us at info@optimumfusion.ae.