Return & Refund Policy

At Optimum Fusion, your satisfaction matters to us. Please read this policy carefully, as returns and exchanges are only possible at the time of delivery.

1. Returns and exchanges at delivery only

Returns and exchanges are accepted only at the time of delivery, while the courier is present, and only if the product box is unopened with all seals intact. Please check your order when you receive it. Once the order has been received and the courier has left, it cannot be returned or exchanged.

2. Opened products

As our products are consumable health and nutrition supplements, we cannot accept the return or exchange of any product that has been opened, used or had its seal broken. This is to protect the health and safety of all our customers.

3. Damaged, faulty or incorrect items

If you receive an item that is damaged, faulty or not what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item, and we will arrange a replacement or refund at no cost to you.

4. Refunds

Approved refunds are processed to your original payment method within up to 14 working days, depending on your bank or payment provider. For orders paid by Cash on Delivery, refunds are issued as store credit or by bank transfer.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can cancel and refund an order in full provided it has not yet been dispatched.

6. Contact us

For any questions, contact us at contact@optimumfusion.ae or WhatsApp +971 50 303 9076.